The Southwest Voice

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We took a trip to the Mercy Southwest Urgent Care Center yesterday, not our first and surely not our last. 

My 16-month-old daughter, Holly, tumbled awkwardly down the slide at church and ended up with a dislocation at her elbow, a somewhat common injury in toddlers called "nursemaid's elbow." 

Nothing compares to the helplessness you feel when your toddler looks at you through tears, wanting you to fix her pain, and you can't.

I rushed to Mercy Southwest, obeying ALL traffic laws and speed limits (one of my goals is to invent the punctuation for sarcasm). 

The staff at the emergency/urgent care facility was wonderful. 

We did have a wait and spent most of the evening there, but they made Holly smile through her tears and filled out all of the paperwork for me so that I could continue comforting her. 

Everyone was sympathetic, gentle, efficient and genuinely concerned for her comfort and healing. 

Unfortunately, you don't get that everywhere.

Thank you to all the people at Mercy Southwest, from the registration desk to the X-ray technician to the doctors and the woman who put Holly's sling on. I have no immediate plans on coming back, but when the need arises, I know where to go.