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A parent walked into our school a couple weeks ago and started yelling at our secretary, Becky Burgy. What was he thinking? Does he have any idea who he was talking to?!? Hello! It’s the SECRETARY! She, as well as the clerks, runs the place. Becky makes sure everyone there has what they need. She makes sure the students who are sick contact parents or get their medications if they are on site. She’s the one who makes sure everything runs smoothly and fortunately it does even when things are so busy. Becky has no problem handling a crabby parent—she’s wildly professional. In fact, we staffers probably get more defensive about someone yelling at her than she does. Does that parent think he endears himself to anyone when he gets so angry? Nope!
Another pet peeve of mine is how some students view custodial staff. I require my floors be “spitty spot” before I...
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